How Mom Makes Money Online
Ebay Tips
Protect Yourself as an eBay Seller

Your best defense against these possibilities is a good offense by using your description and then keeping good records. For instance, stating in your description that you will offer shipping insurance at what it cost, but you are not responsible for lost or damaged goods after you have shipped them is only good if you have kept the receipt for the goods you have sent. Then if someone says they want their money back because they have not received an item, you have proof that it was sent to them.

For buyers who refuse to pay, be tough. This is your business, you need to manage this situation. You will need to contact eBay and get your fees back, but you can only do this by reporting the buyer. You have to be prepared to do that, so state that you will in your description and follow through if you need to.

Make your return policy clear. Buyers remorse can run an eBay seller into the ground, so be sure you are willing - and able - to take items back from buyers. If not, make it clear in your auction description.

All in all, you need to not be lazy about your descriptions, record keeping and business management. Make your choices, based on your needs as a seller, then make the rules of your auctions clear. Your real buyers will appreciate that you took the effort to let them know how you do business.